5D Mark II Team

Improvements & Gear

5D Mark II Features Request

Contents:

  • Introduction
  • List of Features Requested
  • List of Additional Filmmaking features
  • The importance of Standard frame rates
  • Information & Testimonials
  • Can I help?

INTRODUCTION

This is a list of improvements that have been requested since months ago by lot (thousands) of customers around the world. Please check “I Called Canon” and previous posts to see testimonials and procedure.

Some improvements could be more difficult or hard to achieve due “possible” hardware limitations, but others are really easy for Canon.

This Campaign has reached Canon departments in the past for the Manual Control request, and now is reaching them again for improvements that are possible to this camera and VERY important for Film makers.

Most (if not all) of these features CAN be implemented via Firmware Update, and that means: no big costs to Canon at all.  “Refreshing” this camera and keeping big sales and profit on an already designed and already in-production model, keeping it more competitive (especially important when competition arrives) is a big deal, isn’t it?

Doing so would reflect in: more sales, but also more loyalty to Canon, more credibility, then more long-term profit for the company.

The more customers requesting, the more chances (check Info & Testimonial).

As someone said:

“ If Canon want to maintain customer loyalty people need to know when they purchase a Canon product they are going to be looked after. If I knew Canon would add if possible any features wanted by customers, I’d buy Canon EVERYTIME. ”

LIST OF FEATURES REQUESTED

Frame Rates as in 7D Done
29.97 / 25 / 23.976 fps: STANDARD 30/25/24p video modes.

720p mode at 29.97 fps
It will allow LONGER video recording time before reaching the 4GB file size limit.

▪ Improve AF contrast detection algorithm and/or add Focusing Aids
Magic Lantern has done a lot on this, and proven it is extremely useful, even essential. See additional Filmmaking features.

Digital Zoom Video mode
To record on video a smaller area of the sensor as “digital zoom”. Very useful.

1:1 Crop Sensor Video mode
To record a native 1920×1080 area of the sensor, which extremely minimizes “jello” effect and eliminates aliasing issues/artifacts. This is possible in a similar way how Zoom level x5 and x10 works, but recording on video what you see on screen. This function could be part of the above one.

720p mode at 59.94 and 50 fps X Removed from final release 2.0.3

File Spanning function
A new video file is automatically created when 4GB is reached without stop recording. Very important for lot of users.

“EDIT” option in playback mode (for Video mode)
This would allow Cut and Save part of recorded video clip. It is available on 7D and much cheaper P&S cameras.

Noise Pattern Bug/Issue (Stills and Video mode)
FIX. Noise pattern/banding visible on shadows at high (and not so high) ISO.

More frames in Bracketing mode
For still photography. Very easy to fix.

Auto ISO in Manual mode
For still photography, improved and with selectable limits.

REMAP” hot & stuck pixels function
This will save Canon Technical Support LOT of money and time. It is an essential feature. We still don’t understand why it wasn’t already implemented.

Full HD through HDMI output while recording

Live Histogram for video mode   Done

Remote Start/Stop video recording using cable release (if hardware possible)

Audio Manual Gain for video recording   Done
FIX. Very easy, and essential for acceptable audio recording.

LIST of additional FILMMAKING features

Hugely demanded and used (until now only via Magic Lantern)

▪ Control of focus
▪ Peaking, false-color and edge detection on LCD
▪ Focus Assistance
▪ Focus rack
▪ Focus stacking
▪ Zebra stripes (video peaking)
▪ On-screen audio meters

… and LOT more features that has already been proven to be possible (and VERY useful) by Magic Lantern Project.

They are helping thousands of users on filmmaking jobs
, and Canon could do even a better implementation of them via Firmware update. That would be another BIG BANG to keep big sales on this great camera.

Focus Assistance System / Focus Detection Area
It would tell (in LiveView mode, and in real time if possible) when a specific area of the frame is in focus or not. This feature would be very helpful and very much appreciated by filmmakers.

Magic Lantern’s New Features Request:  Check them here, you will get very good and creative ideas on new features.

  • We hope Canon consider all these features very seriously to be implemented via Firmware update, because they ARE possible and they ARE VERY IMPORTANT for Film Making jobs (Nikon could do it before indeed…)

THE IMPORTANCE OF STANDARD FRAME RATES

EDIT: This is corrected with Firmware version 2.0.3 released on March, 2010.

Until now the 5D Mark II has not even a single frame rate compatible with any other video camera made by Canon, 7D included! That’s why we request the standard 29.97 fps too.

We hope that Canon is now aware of what this unique camera has started: a revolution in DSLRs, and the huge importance it has for professionals who already adopted it (along with lot of expensive full frame lenses) for serious videography and filmmaking jobs.

INFORMATION & TESTIMONIALS

See by yourself, this is HUGE, you are NOT alone:

(*) Web in japanese, you can use online translators, although results might be not very clear. It was translated by japanese people and sent to us. This is only a paragraph:

“24fps and 60fps were made possible (on the 7D) not because of dual DIGIG 4, actually a single DIGIC 4 can handle 24fps and 60fps.”

CAN I HELP?

Absolutely! You CAN help. Community efforts DO bring results, like in the “Manual Control” request campaign.

Just check “I Called Canon” and the links above to see the procedure, more information, some experiences and testimonials.

EVERY effort by every individual or group in the right way is VERY important and valuable, and will benefit all users. But remember that only online complains are not enough.

That’s the way this works.


Last update: March, 2010.

September 28, 2009 Posted by | Articles & Tech Info, Campaigns, EOS 5D Mk II, Tech Ideas | , , , , , , , , , , , , , , | 6 Comments

I CALLED CANON !

Contents:

  • Update #2: Survey ended
  • Update#1: Breaking news – Canon Survey
  • Customers in real action – “Call Canon” Procedure
  • Fixes & Improvements request
  • List of additional Filmmaking features
  • Customers Experiences & Testimonials
  • Any doubts?

UPDATE #2: The survey has ended.

From Canon website:

“The response we received to this survey was truly overwhelming and we really appreciate your interest in participating.

We are very sorry but we have reached our required number of respondents and have ended this particular survey earlier than anticipated.”

UPDATE #1: Breaking news: CANON SURVEY

Along with calling Canon, and obviously due the high amount of customers calling Canon, this is a VERY GOOD chance to let them know how much you are interested in this regard and tell them your improvements request for the 5D Mark II.

– OFFICIAL Canon Survey – EOS Video related:
http://survey.cusa.canon.com/Pub/2wS26J/Link.html

 


 

CUSTOMERS IN REAL ACTION

A Community of Photographers, Videographers and Filmmakers interested on improvements for video and other features in the 5D Mark II are taking a simple but still effective action.

We are doing what many Canon representatives told to be the best way: we are calling Canon and asking to enter a “feature request” for the 5D Mark II. This is the best way to be sure it will reach higher departments.

You can join this very simple effort doing the same. It only takes 5 minutes to politely ask to register a feature request for your 5DMkII. LOT of people already called, you won’t be the first, sorry about that 😉

– Any doubt about it?: Please take a look at the comments pasted below, the answers given by Canon (you might be VERY surprised!!) and the links at the bottom of this post too. This IS HAPPENING and you can add your “2 cents”.

Acting as Community we will get results sooner or later. It was a key factor to get Manual Control on June, and now this will benefit everyone too.

Call Canon and ask to register your Features Request:

– USA: 1-800-828-4040
– CANADA: 1-800-OK-CANON (1-800-652-2666)
– UK: 0844 369 0100
– List of European PRO Representatives here

FIXES & IMPROVEMENTS REQUEST

This is a reference list of what THOUSANDS of customers are requesting since months ago all around the world.

What we strongly REQUEST:

Standard Frame Rates as in 7D
29.97 / 25 / 23.976 fps: STANDARD 30/25/24p video modes.

720p mode at 29.97 fps
It will allow LONGER video recording time before reaching the 4GB file size limit.

▪ Improve AF contrast detection algorithm and/or add Focusing Aids
Magic Lantern has done a lot on this, and proven it is extremely useful, even essential. See additional Filmmaking features.

Digital Zoom Video mode
To record on video a smaller area of the sensor as “digital zoom”. Very useful.

1:1 Crop Sensor Video mode
To record a native 1920×1080 area of the sensor, which extremely minimizes “jello” effect and eliminates aliasing issues/artifacts. This is possible in a similar way how Zoom level x5 and x10 works, but recording on video what you see on screen. This function could be part of the above one.

720p mode at 59.94 and 50 fps

File Spanning function
A new video file is automatically created when 4GB is reached without stop recording. Very important for lot of users.

“EDIT” option in playback mode (for Video mode)
This would allow Cut and Save part of recorded video clip. It is available on 7D and much cheaper P&S cameras.

Noise Pattern Bug/Issue (Stills and Video mode)
IMPORTANT FIX: Noise pattern/banding visible on shadows at high (and not so high) ISO.

More frames in Bracketing mode
For still photography. Very easy to fix.

Auto ISO Limiters
For still photography and movie/video mode

REMAP” hot & stuck pixels function
This will save Canon Technical Support LOT of money and time. It is an essential feature. We still don’t understand why it wasn’t implemented yet.

Live Histogram for video mode

Remote Start/Stop video recording using cable release (if hardware possible)

Full HD through HDMI output while recording (if hardware possible)

Dropped Frames Bug (Video mode)
FIX. This happens sometimes when changing Aperture AND in normal situations without changing anything

Exposure shift / flashing (Video mode)
FIX. This happens sometimes when zooming even in constant aperture zoom lenses

Audio Manual Gain for video recording
FIX. Very easy, and ESSENTIAL for acceptable audio recording.

LIST of additional FILMMAKING features

Hugely demanded and used (until now only via Magic Lantern)

▪ Control of focus
▪ Peaking, false-color and edge detection on LCD
▪ Focus Assistance
▪ Focus rack
▪ Focus stacking
▪ Zebra stripes (video peaking)
▪ Manual gain control (audio)
▪ On-screen audio meters

… and LOT more features that has already been proven to be possible (and very useful) by Magic Lantern Project.

They are helping thousands of users on filmmaking jobs
, and Canon could do even a better implementation of them via Firmware update. That would be another BIG BANG to keep big sales on this great camera.

Focus Assistance System / Focus Detection Area
It would tell (in LiveView mode, and in real time if possible) when a specific area of the frame is in focus or not. This feature would be very helpful and very much appreciated by filmmakers.

Magic Lantern’s New Features Request: Check them here, you will get very good and creative ideas on new features.

The importance of STANDARD frame rates

Until now the 5D Mark II has not even a single frame rate compatible with any other video camera made by Canon, 7D included !! That’s why we “AT LEAST” request the standard 29.97 fps.

CUSTOMERS EXPERIENCES & TESTIMONIALS

Just few! Including all comments in this post would be completely annoying.

Write your own experience in the comment field!.

1 — “ I just called and spoke with a very friendly representative, and he said that calling in and registering this as a feature request with Canon was a great idea and it’s how manual control got in there.

So please, if you have a 5DmkII, take the five minutes and call in, it CAN make a difference. ”

2 — “ Just called – it was easy. I got a nice guy on the phone who let me know that they’ve had “quite a few” 5D Mark II owners calling up. He also said he was happy to take the call because he owns the camera, too, and would like to see a firmware update.

I asked what the chances were, and he said something to the effect that Canon hadn’t “made any announcements yet.”

That sounded especially promising. Make your call now, if you haven’t already done so.”

3 — ” I called. Very easy. Everyone else should do the same. The Canon rep asked for my name, address, email, and the serial number of my 5D. I inquired about 24p and other frame rates for the 5D. He mentioned the calls and customer complaints about the lack of manual control and the eventual firmware upgrade canon released. I would hope his mentioning of this would suggest a similar scenario for 24p.”

4 — ” I just did it too. I very politely told the lady who answered that “You may have heard this before but I heard about your new 7D and I want my 5D Mark 2 to support the same features as the cheaper camera…” and proceeded to POLITELY tell her all of the things we in this community have been looking for.

Her response was basically “Thank you for the input. I have heard this before many times. We really need this kind of input. It’s input like this from our customers that directly led to the release of the manual video settings firmware release.”

She further explained how each phone call we receive about it gets forwarded to management, a tech case is opened, etc. My conclusion is that they are listening and what we most need to do is make sure they hear us.

So everyone PLEASE follow suit and VERY POLITELY call, not email. A phone call shows much more sincerity on your part vs. an email that can be discarded in 2 seconds. I talked with customer support for 5 minutes while she jotted down our conversation to be put in the tech case.

It was VERY clear that the phone is ringing off the hook about this issue. What we want is for the tech support people to keep hearing our story. We want them to spend 30 minutes of every 60 minutes hearing how much better our lives would be if our beloved 5D had better video mode support and manual audio gain.

It’s like democracy folks. If you don’t vote, you have no case to complain. Let’s really let them know that dozens/hundreds/thousands of their owners really feel that these features are essential to their 5D.

The number is (800) 828-4040. And please don’t whine that “It won’t help”. Ultimately it could prove futile, but there is absolutely no downside to calling Canon and letting them know how much we are countng on their support. ”

5 — I called Canon again today and chose General Product Support instead of Tech Support. I stated that I was calling “to make a product feature request for my 5D Mark II”, and right away the support rep said that he was writing them down to send up to Canon. So again I gave him the things I wanted to see improved or added, and he agreed with everything, saying that they have heard them a number of times.

He was way more receptive than the gentleman yesterday. After I had finished, he said he was entering my requests into a “Customer Voice” request form that would be sent up the line and read by someone higher up.

So, it seems that a lot of people are calling in and making waves here. Someone is listening, and I am betting that a change(s) will be made in the near future.”

ANY DOUBTS?

To see what is going on, please check Cinema5D forum thread and 5Dmk2 blog.

This is happening, this is REAL.

Your call is IMPORTANT. This is the RIGHT and BEST TIME to call Canon.

The more customers calling Canon and politely requesting, the more chances we ALL have.

As many Canon representatives already told: “this is the BEST way to be sure that the requests reach higher departments.”

Feel free to pass and spread this information.

We hope Canon consider all these features VERY seriously to be implemented via Firmware update, because they are possible on THIS CAMERA and they are VERY important for professionals and serious amateurs (Nikon could do it before indeed…)

September 4, 2009 Posted by | Articles & Tech Info, Campaigns, EOS 5D Mk II, News & Info, Special Info, Tech Ideas | , , , , , , , , , , , | 23 Comments

Hack in Progress #1 – AGC disabled Firmware

HACK in Progress #1

AGC disabled firmware

Firmware-hud

Thanks to the hard work of a member who got tired of waiting for Canon responses and actions, there is some progress in the process of disabling firmware locked functions. This is just the beginning.

The demand for this Firmware Update is HUGE; what is Canon thinking in ignoring it?

Is Canon waiting for Nikon to make an announcement, and then follow them…?

http://cinema5d.com/viewtopic.php?f=14&t=2477

Editorial comment:

Canon showing themselves as a face-less company (regarding to this matter), remaining in complete silence without any CLEAR word, but telling to be “listening to customers”… what kind of behaviour of a respectable company is that?

They should show more respect to their customers, who invested thousands of dollars in equipment over the years and decades.

Canon loose not giving even an answer to what thousands of customers have requested to them.

Customers are not married with a company, and attitudes like this only helps to drop loyalty and credibility.

Japanese companies SHOULD listen more, watch more, and take MORE care of customer’s feedback and requests.

Arrogance can be a very big mistake.

Thanks a lot to this member and everyone else for the hard work and efforts in every direction to give us FULL MANUAL CONTROL in video mode for EOS 5D Mark II.

May 16, 2009 Posted by | Articles & Tech Info, EOS 5D Mk II, News & Info, Special Info, Tech Ideas | , , , , , , , , , , | Leave a comment

Petition to Canon Inc.

Note: For updates please check later posts and the home page.
Last edited: May 29, 2009


ANNOUNCEMENT

Good news: After many (MANY) months Canon will release a firmware with “Full Manual Control” in video mode.

The firmware should be available for download in June 2nd:

– We want to THANK everyone that contributed in every possible way in this campaign.

There were thousands of people giving their little or big help to achieve this.

And also thank Canon for this action. They will certainly keep lot of customers, and sales.

There are still LOT of improvements that can be made to this great camera (also for “still” mode).

And obviously the question if Canon will give 24p and 25p in this or future firmware updates/upgrades.

So if you want, KEEP ON SIGNING and REQUESTING by EVERY possible way. There are still hopes that Canon add those functions too.


About the Petition:

There is an International Petition to Canon Inc. suggesting and requesting some improvements (especially Full Manual Control in video mode, but also other functions) to the camera EOS 5D Mark II that can be implemented via Firmware Update.

Some of those improvements are essential to allow professional use of the camera for videography tasks.

Check it: www.petitiononline.com/5dmark2/petition.html

It only takes 1 minute to sign it, and you have nothing to loose.

The Petition, although is not perfect, is the effort of a group of Photographers and Videographers AROUND THE WORLD for the benefit of all users of this great camera.

If you find that one or more requests would improve the experience with your camera, please sign it.

It is important to fill, if possible, the “Company Name/Freelancer” and “Country” fields, although that information is optional, but it gives more relevance to the petition.

This camera has a huge potential inside that wasn’t still delivered to the customers. That is why we are requesting a Firmware Update that will not requiere any hardware change to the camera, nor big cost to Canon.

If you can, please help to share and spread this information for the benefit of all customers.

Thank you very much in advanc.


HACKING PROCESS

See New Section about the Magic Lantern Project

–  HACK in Progress #3 : Zebra Stripes

– HACK in Progress #2 : Onscreen Audio Meter

– HACK in Progress #1 : AGL Disabled Firmware


ARTICLES & COMMENTS at EXTERNAL WEBSITES

– DigitalVideo
Canon EOS 5D Mark II Firmware Update In Works

– Planet5D
Confirmation of Firmware patches coming?
There was an interview done with Tim Smith from Canon at the NAB conference last week. In the video, Tim makes several interesting points. Here are a few things Tim mentions (see the video):

. The Canon 5D mk II was made for AP and Reuters as cameras for the reporters to be able to shoot photos as well as video.
. The video is so compelling, the 5D2 is ‘getting dragged’ over into film and television production (this seems to have been a surprise to Canon)
. There were lots of accessories that instantly sprang up 5D Mk II is in heavy back order – demand is huge
. Canon has heard about the 24fps request – “yes we are working on that”… “we are seeing what we can do to this camera and obviously, in future product as well.”

– Digital Cinema Society
VIDEO Interview with Tim Smith from Canon at NAB 2009
Direct link to video:
http://www.digitalcinemasociety.com/media/CanonDV_NAB09.mov

High Definition magazine
Canon 5D MkII DSLR Owners Sign Petition For More Control

PATATHREAD
Sign the PETITION to GET MANUAL CONTROLS on Canon 5D Mark 2

– ProLost
NIKON Speaks Up about Manual Control

– FreshDV
NAB 2009 Video – Canon DSLRs and Panasonic 3D
Comment here.

– DailyConnect
“Canon exhibits a range of broadcast lens solutions at the 2009 NAB Show”
“In the Canon booth, #C4325, the Company will be exhibiting its portfolio of HD lenses, Free Space Optics, robotic pan-tilt cameras, professional camcorder equipment as well as the EOS 5D Mark II Digital SLR camera.” Article and Comment here.

CNET News
Q&A: Canon helps usher in the video SLR era
Interview with Chuck Westfall, technical adviser for Canon’s professional products marketing division.
Comment here.

– Photography Bay
Zacuto Gunstock Mount for DSLR Video
Comment here.

Fix my 5D Mark II
Post:Keep On Signing Petition


EXPERIENCES when FILMING with 5D Mark II

Comments telling the Difficulties and Workarounds needed to use 5D Mark II for serious video tasks

FEATURE FILM SHOT ON 5D Mark II: “Searching for Sonny”

Searching for Sonny April 15, 2009:
NEW WEBSITE AND 3 NEW TRAILERS from “Searching for Sonny”

“So, it’s been a crazy couple of weeks. We never expected to get this kind of coverage on the internet. 127 Countries Over 100,000 Hits Names upon names on our petition Interviews from Gizmodo, Filmmaker Magazine, and Popular Photography

Here’s a link to our new website SearchingForSonny.com

Here’s three new trailers.
———————

March 31, 2009:
OUR CANON 5D MARK 2 Method on Searching for Sonny

“(…) the (Canon) lens was fully automatic in LIVE MODE. This is a huge problem with many 5dm2 video users. If you can’t control the aperture, then you can’t control depth of field. The big thing everyone is looking for is that softness in the foreground and the background. That has always been the big differential between video and cinema. A few years back, 35mm adapters came out and changed everything. Finally an indie filmmaker could get that depth of field and use nice 35mm glass. So the big workaround with this problem is to use nikon lenses on the canon camera via a nikon adapeter.”

“The next big workaround was the light sensitivity. For every shot, you want the the lowest ligh sensitivity so you’ll have the least amount of graininess and noise. The problem with shooting with the Canon 5d is that this is also automatic. The camera choices for you.”

“(…) But i think all these methods and workarounds with the camera will be obsolete pretty soon. The Panasonic GH1 should hopefully fix it all… I think that’s what we’ll shoot the feature on.”
———————

PRESS:

GIZMODO.COM “Before doing so, however, Disney and his crew had to figure out how to workaround a few of the 5D Mark II’s most annoying limitations for filmmakers: no manual control over exposure settings during capture, and a lack of an efficient focusing system while shooting.

“Very fascinating stuff… you’ve got to admit it looks mighty fine”

ENGADGET.COM “Not only did we see the first official presidential portrait shot with a DSLR this year, but we’re also seeing the first feature film to be entirely shot on one as well. Searching For Sonny has grabbed the rights to that latter claim.” WIRED.COM “If you had told me it had been shot on film, I would have believed you.”

“(…) The posts go into full production details, too, and the director (named, appropriately enough, Andrew Disney) comments about the amazing image quality you get from the Canon:

“The blacks are deeper, truer, fuller, than most any other camera I’ve shot on.”

So is the 5DMkII the best video camera out there for indie filmmakers? Nope. Andrew is already looking at the next one: “

“But I think all these methods and workarounds with the camera will be obsolete pretty soon. The Panasonic GH1 should hopefully fix it all… I think that’s what we’ll shoot the feature on.”


Last edited: May 29, 2009

April 5, 2009 Posted by | Campaigns, CANON, EOS 5D Mk II, News & Info, Tech Ideas | , , , , , , , , , , , , , , , , | 2 Comments

   

%d bloggers like this: